The Enterprise Customer Success team ensures Samsara’s Enterprise customers in the US adopt our solutions and continuously derive value from our products. As the manager of the Enterprise CSM team, you will enhance our Customer Success engagement motions, provide targeted coaching for each team member, and foster an inspiring and dynamic team culture. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction.
As a Strategic Customer Success Manager, you will serve as a trusted advisor to our most complex, global Aerospace & Defense customers. You will lead the post-sale customer journey, driving business transformation and ensuring customers effectively adopt CoLab to achieve measurable ROI. In-person customer engagement is a key part of this role’s success.
Our Enterprise Customer Success Managers work closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within.